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GovTech Maturity Index metadata

Metadata for a selection of performance indicators from the World Bank GovTech Maturity Index. 2025. Source: https://datacatalog.worldbank.org/search/dataset/0037889/govtech-dataset

Shared cloud platform

Field Value
Chapter GovTech Maturity
Variable Id govtech-cloud-1
Definition Is there a shared cloud platform available for all government entities?
Format 0=Unknown/n.a;1=No;2=Only cloud strategy/policy (no platform yet);3=Yes (platform in use)
Other Metadata

Cloud platform type

Field Value
Chapter GovTech Maturity
Variable Id govtech-cloud-1.4
Definition Type of cloud platform established
Format 0=Unkown/n.a.;1=Public (Commercial);2=Private (Government);3=Hybrid
Other Metadata Type of cloud > Public: Commercial operators; outside/in country; Private: Operated by government entities; on-premise, 3= Hybrid (combination of public \& private)

Hosting policy

Field Value
Chapter GovTech Maturity
Variable Id govtech-cloud-1.6
Definition Government Cloud data hosting policy?
Format 0=Unknown/n.a;1=No policy / Unkown/n.a.;2=Keeping data inside the country;3=Keeping data outside the country;4=Hybrid (inside + outside)
Other Metadata

Service provided

Field Value
Chapter GovTech Maturity
Variable Id govtech-cloud-1.7
Definition Cloud services provided
Format 0=Unkown/n.a.;1=SaaS;2=PaaS;3=IaaS;4=XaaS
Other Metadata Cloud services > SaaS: Software as a Service; PaaS: Platform as a Service; IaaS: Infrastructure as a Service; XaaS: Anything as a Service

Single shared platform

Field Value
Chapter GovTech Maturity
Variable Id govtech-cloud-1.8
Definition Is there one shared Government Cloud platform or several?
Format 0=Unkown/n.a.;1=Several cloud platforms (Central/Local levels);2=One shared cloud platform
Other Metadata

Transparency

Field Value
Chapter GovTech Maturity
Variable Id govtech-cloud-1.9
Definition Monitoring \& publishing of cloud usage, security, savings, etc.?
Format 0=Unknown/n.a;1=No;2=Yes (internal;not published); 3=Yes (public;published)
Other Metadata

Interoperability

Interoperability framework exists

Field Value
Chapter GovTech Maturity
Variable Id govtech-interop-3
Definition Is there a government interoperability framework?
Format 0=Unknown/n.a;1=No;2=In draft / Planned;3=Yes
Other Metadata European Interoperability Framework (EIF) or similar country specific frameworks

Interoperability status

Field Value
Chapter GovTech Maturity
Variable Id govtech-interop-3.4
Definition GIF operational status
Format 0=Unkown/n.a.;1=Partially used;2=Extensively used
Other Metadata

Data quality

Field Value
Chapter GovTech Maturity
Variable Id govtech-interop-3.6
Definition Is there a data quality framework?
Format 0=Unknown/n.a;1=No;2=Yes
Other Metadata Data quality framework for ensuring that Government data is standardised, not fragmented, and not duplicated.

Uptime monitoring

Field Value
Chapter GovTech Maturity
Variable Id govtech-interop-3.7
Definition Is there a system to monitor the 'uptime' of government information systems?
Format 0=Unknown/n.a;1=No;2=Yes
Other Metadata

Replacing legacy systems

Field Value
Chapter GovTech Maturity
Variable Id govtech-interop-3.8
Definition Is there guidance for replacing legacy government information systems?
Format 0=Unknown/n.a;1=No;2=Yes
Other Metadata

Transparency

Field Value
Chapter GovTech Maturity
Variable Id govtech-interop-3.9
Definition Monitoring \& publishing of GIF usage, compliance, benefits?
Format 0=Unknown/n.a;1=No;2=Yes (internal;not published); 3=Yes (public;published)
Other Metadata

Financial Management

IFMIS exists

Field Value
Chapter GovTech Maturity
Variable Id govtech-financial-5
Definition Is there an operational FMIS in place to support core PFM functions?
Format 0=Unkown/n.a.;1=Implementation in progress;2=Yes (in use)
Other Metadata

IFMIS functionality

Field Value
Chapter GovTech Maturity
Variable Id govtech-financial-5.6
Definition FMIS functional capabilities
Format 0=Unkown/n.a.;1=Treasury (execution);2=T + Budget (preparation);3=T + B + Other
Other Metadata

Scope

Field Value
Chapter GovTech Maturity
Variable Id govtech-financial-5.7
Definition Scope of FMIS (coverage of budgets)
Format 0=Unkown/n.a.;1=Central gov;2=Central + Local gov
Other Metadata

Software

Field Value
Chapter GovTech Maturity
Variable Id govtech-financial-5.8
Definition Type of FMIS software
Format 0=Unkown/n.a.;1=Custom Software;2=Commercial/COTS Software;3=Hybrid (Custom + COTS)
Other Metadata

Chart of Accounts

Field Value
Chapter GovTech Maturity
Variable Id govtech-financial-5.10
Definition Is there a unified budget classification/chart of accounts?
Format 0=Unknown/n.a;1=No;2=Yes (Central government only);3=Yes (Both central and sub-national government)
Other Metadata Unified budget classification (BC) / chart of accounts (CoA) to record/report all budget revenues, expenses and other transactions?

SDG monitoring

Field Value
Chapter GovTech Maturity
Variable Id govtech-financial-5.11
Definition Does FMIS capture expenses linked to the SDGs and other strategic goals?
Format 0=Unknown/n.a;1=No;2=Partially;3=Extensively
Other Metadata Budget expenses linked to the Sustainable Development Goals (SDGs) using gender, climate change and other tags.

Programme monitoring

Field Value
Chapter GovTech Maturity
Variable Id govtech-financial-5.12
Definition Does FMIS capture non-financial data (KPIs) on programs/projects?
Format 0=Unknown/n.a;1=No;2=Partially (Some of the KPIs for selected programs);3=Extensively (KPIs captured for most of the programs)
Other Metadata Non-financial data or Key Performance Indicators (KPIs) related to the programs/projects/activities.

Interoperability

Field Value
Chapter GovTech Maturity
Variable Id govtech-financial-5.13
Definition Does FMIS exchange data with other systems?
Format 0=Unknown/n.a;1=No;2=Yes (via separate interfaces) 3=Yes (via Government Service Bus)
Other Metadata To select I-5.13= 2, I-4 should be 2 (GSB in use)

Governance

Field Value
Chapter GovTech Maturity
Variable Id govtech-financial-5.14
Definition Governance of FMIS operations (compliance, security, audit trails, etc.)?
Format 0=Unknown/n.a;1=No;2=Yes (internal;not published); 3=Yes (public;published)
Other Metadata

Treasury Single Account

Automated payments

Field Value
Chapter GovTech Maturity
Variable Id govtech-treasury-6
Definition Is there a TSA supported by FMIS to automate payments and bank reconciliation?
Format 0=Unknown/n.a;1=No;2=Implementation in progress;3=Yes (in use)
Other Metadata

Scope

Field Value
Chapter GovTech Maturity
Variable Id govtech-treasury-6.5
Definition Scope of TSA operations
Format 0=Unkown/n.a.;1=Partially used by the MDAs;2=Extensively used by all MDAs
Other Metadata MDAs: Ministries, Departments, Agencies

Payment system

Field Value
Chapter GovTech Maturity
Variable Id govtech-treasury-6.6
Definition Type of electronic payment systems in place
Format 0=Unkown/n.a.;1=RTGS (Real-Time Gross Settlement);2=FPS / ACH (Fast Payment System / Automated Clearinghouse System);3=Both RTGS \& FPS/ACH
Other Metadata RTGS: Real Time Gross Settlements, ACH: Automated Clearing House

Central Bank interface

Field Value
Chapter GovTech Maturity
Variable Id govtech-treasury-6.7
Definition Is there a TSA interface linking FMIS with the Central Bank systems?
Format 0=Unknown/n.a;1=No;2=Implementation in progress;3=Yes (in use)
Other Metadata To select I-6.7= 2, I-4 should be 2 (GSB in use)

Governance

Field Value
Chapter GovTech Maturity
Variable Id govtech-treasury-6.8
Definition Governance of TSA operations (compliance, security, audit trails, etc.)?
Format 0=Unknown/n.a;1=No;2=Yes (internal;not published); 3=Yes (public;published)
Other Metadata

Tax Management

System exists

Field Value
Chapter GovTech Maturity
Variable Id govtech-taxmanage-7
Definition Is there a Tax Management Information System in place?
Format 0=Unknown/n.a;1=No;2=Implementation in progress;3=Yes (in use)
Other Metadata

Software

Field Value
Chapter GovTech Maturity
Variable Id govtech-taxmanage-7.6
Definition Type of TMIS software
Format 0=Unkown/n.a.;1=Custom Software;2=Commercial/COTS Software;3=Hybrid (Custom + COTS)
Other Metadata

Interoperability

Field Value
Chapter GovTech Maturity
Variable Id govtech-taxmanage-7.7
Definition Does TMIS exchange data with other systems?
Format 0=Unknown/n.a;1=No;2=Yes (via separate interfaces) 3=Yes (via Government Service Bus)
Other Metadata To select I-7.7= 2, I-4 should be 2 (GSB in use)

Governance

Field Value
Chapter GovTech Maturity
Variable Id govtech-taxmanage-7.8
Definition Governance of TMIS operations (compliance, security, audit trails, etc.)?
Format 0=Unknown/n.a;1=No;2=Yes (internal;not published); 3=Yes (public;published)
Other Metadata

Customs Management

System exists

Field Value
Chapter GovTech Maturity
Variable Id govtech-customs-8
Definition Is there a Customs Management Information System in place?
Format 0=Unknown/n.a;1=No;2=Implementation in progress;3=Yes (in use)
Other Metadata

Software

Field Value
Chapter GovTech Maturity
Variable Id govtech-customs-8.6
Definition Type of CMIS software
Format 0=Unkown/n.a.;1=Custom Software;2=Commercial/COTS Software;3=Hybrid (Custom + COTS)
Other Metadata

Customs-Tax interoperability

Field Value
Chapter GovTech Maturity
Variable Id govtech-customs-8.7
Definition Customs and Tax administrations merged?
Format 0=Unknown/n.a;1=No;2=Yes
Other Metadata

Interoperability

Field Value
Chapter GovTech Maturity
Variable Id govtech-customs-8.8
Definition Does CMIS exchange data with other systems?
Format 0=Unknown/n.a;1=No;2=Yes (via separate interfaces) 3=Yes (via Government Service Bus)
Other Metadata To select I-8.8= 2, I-4 should be 2 (GSB in use)

Governance

Field Value
Chapter GovTech Maturity
Variable Id govtech-customs-8.9
Definition Governance of CMIS operations (compliance, security, audit trails, etc.)?
Format 0=Unknown/n.a;1=No;2=Yes (internal;not published); 3=Yes (public;published)
Other Metadata

HR Management

System exists

Field Value
Chapter GovTech Maturity
Variable Id govtech-hr-9
Definition Is there a Human Resources Management Information System with self-service portal?
Format 0=Unknown/n.a;1=No;2=Implementation in progress;3=Yes (in use)
Other Metadata

Software

Field Value
Chapter GovTech Maturity
Variable Id govtech-hr-9.4
Definition Type of HRMIS software
Format 0=Unkown/n.a.;1=Custom Software;2=Commercial/COTS Software;3=Hybrid (Custom + COTS)
Other Metadata

Portal

Field Value
Chapter GovTech Maturity
Variable Id govtech-hr-9.6
Definition Is there a HRMIS self-service portal for employees and managers?
Format 0=Unknown/n.a;1=No;2=Yes (but there are still manual processes/paperwork);3=Yes (most of the services are online/digitized)
Other Metadata

Interoperability

Field Value
Chapter GovTech Maturity
Variable Id govtech-hr-9.7
Definition Does HRMIS exchange data with other systems?
Format 0=Unknown/n.a;1=No;2=Yes (via separate interfaces) 3=Yes (via Government Service Bus)
Other Metadata To select I-9.7= 2, I-4 should be 2 (GSB in use)

Uses national Id

Field Value
Chapter GovTech Maturity
Variable Id govtech-hr-9.8
Definition Does HRMIS use national ID as primary or secondary identifier?
Format 0=Unknown/n.a;1=No;2=Yes
Other Metadata

Governance

Field Value
Chapter GovTech Maturity
Variable Id govtech-hr-9.9
Definition Governance of HRMIS operations (registers, security, audit trails, etc.)?
Format 0=Unknown/n.a;1=No;2=Yes (internal;not published); 3=Yes (public;published)
Other Metadata

Payroll

System exists

Field Value
Chapter GovTech Maturity
Variable Id govtech-payroll-10
Definition Is there a Payroll System (MIS) linked with HRMIS?
Format 0=Unknown/n.a;1=No;2=Implementation in progress;3=Yes (in use)
Other Metadata

Software

Field Value
Chapter GovTech Maturity
Variable Id govtech-payroll-10.4
Definition Type of Payroll System software
Format 0=Unkown/n.a.;1=Custom Software;2=Commercial/COTS Software;3=Hybrid (Custom + COTS)
Other Metadata

Governance

Field Value
Chapter GovTech Maturity
Variable Id govtech-payroll-10.6
Definition Governance of Payroll System operations (registers, security, audit trails, etc.)?
Format 0=Unknown/n.a;1=No;2=Yes (internal;not published); 3=Yes (public;published)
Other Metadata

Social Insurance

System exists

Field Value
Chapter GovTech Maturity
Variable Id govtech-socialinsure-11
Definition Is there a Social Insurance system (non-health) providing pensions (including public sector) and other SI programs?
Format 0=Unknown/n.a;1=No;2=Implementation in progress;3=Yes (in use)
Other Metadata Any public sector agency that operates a social insurance program(s) (non-health insurance) - pensions (including public sector), other social insurance and/or social assistance - where such program(s), individually or collectively, cover at least 5 percent of the population (measured by either number of beneficiaries and/or number of the insured members). If country does not have an agency that covers 5 percent of the population, then such an agency with the highest coverage of such program(s).

Status

Field Value
Chapter GovTech Maturity
Variable Id govtech-socialinsure-11.7
Definition Status of public sector SI / Pension MIS platform
Format 0=Unkown/n.a.;1=Separate SI / Pension MIS for public employees;2=Primary pension MIS is used for public employees as well
Other Metadata

Platform type

Field Value
Chapter GovTech Maturity
Variable Id govtech-socialinsure-11.8
Definition Type of primary SI / Pension MIS platform
Format 0=Unkown/n.a.;1=Custom Software;2=Commercial/COTS Software;3=Hybrid (Custom + COTS)
Other Metadata

Interoperability

Field Value
Chapter GovTech Maturity
Variable Id govtech-socialinsure-11.9
Definition Is primary SI / Pension MIS exchanging data with other systems?
Format 0=Unknown/n.a;1=No;2=Yes (via separate interfaces) 3=Yes (via Government Service Bus)
Other Metadata To select I-11.9= 2, I-4 should be 2 (GSB in use)

Uses national id

Field Value
Chapter GovTech Maturity
Variable Id govtech-socialinsure-11.1
Definition Does the primary SI / Pension MIS use national ID as primary or secondary identifier?
Format 0=Unknown/n.a;1=No;2=Yes
Other Metadata

Uses national id

Field Value
Chapter GovTech Maturity
Variable Id govtech-socialinsure-11.1
Definition Are all SI / Pension beneficiary records fully digitized?
Format 0=Unknown/n.a;1=No;2=Partially digitized;3=Fully digitized
Other Metadata

Uses national id

Field Value
Chapter GovTech Maturity
Variable Id govtech-socialinsure-11.1
Definition Are all active insured public employee records fully digitized?
Format 0=Unknown/n.a;1=No;2=Partially digitized;3=Fully digitized
Other Metadata

Uses national id

Field Value
Chapter GovTech Maturity
Variable Id govtech-socialinsure-11.1
Definition Can a contribution report and payment be submitted online?
Format 0=Unknown/n.a;1=No;2=Yes
Other Metadata

Uses national id

Field Value
Chapter GovTech Maturity
Variable Id govtech-socialinsure-11.1
Definition Governance of SI / Pension MIS operations (registers, security, audit trails, etc.)?
Format 0=Unknown/n.a;1=No;2=Yes (internal;not published); 3=Yes (public;published)
Other Metadata

e-Procurement

System exists

Field Value
Chapter GovTech Maturity
Variable Id govtech-procure-12
Definition Is there an e-Procurement portal?
Format 0=Unknown/n.a;1=No;2=Implementation in progress;3=Yes (in use)
Other Metadata

Capabilities

Field Value
Chapter GovTech Maturity
Variable Id govtech-procure-12.4
Definition e-Procurement Portal capabilities
Format 0=Unkown/n.a.;1=Tender notices + Contracts;2=Online Tendering + Contracts;3=OT + C + Interfaces with other systems
Other Metadata

Standards

Field Value
Chapter GovTech Maturity
Variable Id govtech-procure-12.5
Definition e-Procurement data published in line with OCDS?
Format 0=Unknown/n.a;1=No;2=Yes
Other Metadata

Interoperability

Field Value
Chapter GovTech Maturity
Variable Id govtech-procure-12.6
Definition Does eProcurement Portal exchange data with other systems?
Format 0=Unknown/n.a;1=No;2=Yes (via separate interfaces) 3=Yes (via Government Service Bus)
Other Metadata

Governance

Field Value
Chapter GovTech Maturity
Variable Id govtech-procure-12.8
Definition Governance of eProcurement operations (registers, security, audit trails, etc.)?
Format 0=Unknown/n.a;1=No;2=Yes (internal;not published); 3=Yes (public;published)
Other Metadata

Debt Management

Debt system exists

Field Value
Chapter GovTech Maturity
Variable Id govtech-debt-13
Definition Is there a Debt Management System (DMS) in place? (foreign and domestic debt)
Format 0=Unknown/n.a;1=No;2=Implementation in progress;3=Yes (in use)
Other Metadata

Software

Field Value
Chapter GovTech Maturity
Variable Id govtech-debt-13.4
Definition Type of DMS software
Format 0=Unkown/n.a.;1=Custom Software;2=Commercial/COTS Software;3=Hybrid (Custom + COTS)
Other Metadata

Investment system exists

Field Value
Chapter GovTech Maturity
Variable Id govtech-debt-14
Definition Is there a Public Investment Management System (PIMS) in place?
Format 0=Unknown/n.a;1=No;2=Implementation in progress;3=Yes (in use)
Other Metadata

Software

Field Value
Chapter GovTech Maturity
Variable Id govtech-debt-14.4
Definition Type of PIMS software
Format 0=Unkown/n.a.;1=Custom Software;2=Commercial/COTS Software;3=Hybrid (Custom + COTS)
Other Metadata

Interoperabiaity

Field Value
Chapter GovTech Maturity
Variable Id govtech-debt-14.6
Definition Does PIMS exchange data with other systems?
Format 0=Unknown/n.a;1=No;2=Yes (via separate interfaces) 3=Yes (via Government Service Bus)
Other Metadata

Transparency

Field Value
Chapter GovTech Maturity
Variable Id govtech-debt-14.7
Definition Publishing of PIMS project database, results?
Format 0=Unknown/n.a;1=No;2=Yes (internal;not published); 3=Yes (public;published)
Other Metadata

Open Source

Policy

Field Value
Chapter GovTech Maturity
Variable Id govtech-opensource-15
Definition Is there a government Open Source Software policy/action plan for public sector?
Format 0=Unknown/n.a;1=No;2=Yes (Advisory/R\&D);3=Yes (Mandatory)
Other Metadata

Governance

Field Value
Chapter GovTech Maturity
Variable Id govtech-opensource-15.3
Definition Is there an entity taking decisions on adopting/procuring an OSS solution?
Format 0=Unkown/n.a.;1=Ministry level Chief Information Officer 2=Government CIO;3=Other
Other Metadata

Level of adoption

Field Value
Chapter GovTech Maturity
Variable Id govtech-opensource-15.4
Definition What is the level of adoption of OSS policy?
Format 0=Unkown/n.a.;1=Partially adopted in several sectors;2=Extensively adopted
Other Metadata

Innovation

Field Value
Chapter GovTech Maturity
Variable Id govtech-opensource-17
Definition Does government have a national strategy on disruptive / innovative technologies?
Format 0=Unknown/n.a;1=No;2=In draft / Planned;3=Yes
Other Metadata Disruptive / innovative technology strategy with measurable targets (e.g., Artificial Intelligence, Blockchain)

Public Service Portal

Portal exists

Field Value
Chapter GovTech Maturity
Variable Id govtech-serviceportal-19
Definition Is there an online public service portal? (also called "One-Stop Shop" or similar)
Format 0=Unknown/n.a;1=No;2=Yes (Informational: Level 1 or 2);3=Yes (Transactional: Level 3 or 4)
Other Metadata Integrated online public service portals, also called "One-Stop Shop" or similar, provide access to all available services. UN Level 1 or 2 is mostly information

Citizen involvement

Field Value
Chapter GovTech Maturity
Variable Id govtech-serviceportal-19.2
Definition Are citizens / businesses involved in the design of e-Services (user-centric design)?
Format 0=Unknown/n.a;1=No;2=Yes
Other Metadata

Access

Field Value
Chapter GovTech Maturity
Variable Id govtech-serviceportal-19.3
Definition Universal accessibility (omnichannel access)?
Format 0=Unknown/n.a;1=No;2=Yes
Other Metadata Universal accessibility or omnichannel access enables individuals with disabilities and vulnerable groups to gain access to all services and participate fully in all aspects of life in an inclusive society through varied media including mobile phones. The emphasis on universal accessibility is intended to ensure that government-provided services reach all intended beneficiaries and users

Mobile access

Field Value
Chapter GovTech Maturity
Variable Id govtech-serviceportal-19.4
Definition Has the government released any mobile app for the citizens' access to public services?
Format 0=Unknown/n.a;1=No;2=Yes
Other Metadata

Online business registration

Field Value
Chapter GovTech Maturity
Variable Id govtech-serviceportal-19.5
Definition Can residents start a business through online service portal?
Format 0=Unknown/n.a;1=No;2=Yes
Other Metadata

Residency application

Field Value
Chapter GovTech Maturity
Variable Id govtech-serviceportal-19.6
Definition Can individuals establish an e-residency through online service portal?
Format 0=Unknown/n.a;1=No;2=Yes
Other Metadata

Transparency

Field Value
Chapter GovTech Maturity
Variable Id govtech-serviceportal-19.7
Definition Publishing of online service delivery performance/user experience?
Format 0=Unknown/n.a;1=No;2=Yes (internal;not published); 3=Yes (public;published)
Other Metadata

Tax Service Portal

Portal exists

Field Value
Chapter GovTech Maturity
Variable Id govtech-taxportal-20
Definition Is there a Tax online service portal?
Format 0=Unknown/n.a;1=No;2=Implementation in progress;3=Yes (in use)
Other Metadata To select I-20 > 0, I-7 should be 2 (TMIS in use)

Services

Field Value
Chapter GovTech Maturity
Variable Id govtech-taxportal-20.2
Definition Available Tax online transactional services
Format 0=Unkown/n.a.;1=Registration + Filing 2=R + F + Payment;3=R + F + P + Other
Other Metadata

Invoicing

Field Value
Chapter GovTech Maturity
Variable Id govtech-taxportal-20.3
Definition Electronic Invoicing
Format 0=Unknown/n.a;1=No;2=Planned / In progress 3=Partially implemented 4=Fully implemented / mandatory
Other Metadata

Citizen engagement

Field Value
Chapter GovTech Maturity
Variable Id govtech-taxportal-20.4
Definition Are citizens/businesses involved in the design of tax online services?
Format 0=Unknown/n.a;1=No;2=Yes
Other Metadata

Access

Field Value
Chapter GovTech Maturity
Variable Id govtech-taxportal-20.5
Definition Universal accessibility (omnichannel access)?
Format 0=Unknown/n.a;1=No;2=Yes
Other Metadata

Social Insurance Portal

Portal exists

Field Value
Chapter GovTech Maturity
Variable Id govtech-socialportal-24
Definition Is there a Social Insurance/Pension online service portal?
Format 0=Unknown/n.a;1=No;2=Implementation in progress;3=Yes (in use)
Other Metadata To select I-24 > 0, I-11 should be 2 (SI System in use)

Services

Field Value
Chapter GovTech Maturity
Variable Id govtech-socialportal-24.2
Definition Available SI / Pension online transactional services
Format 0=Unkown/n.a.;1=Registration + Benefits;2=R + B + Payments;3=R + B + P + Other
Other Metadata Involvement of citizens/businesses: Providing feedback on user experience and expectations for the design of SI/Pension services

Citizen engagement

Field Value
Chapter GovTech Maturity
Variable Id govtech-socialportal-24.3
Definition Are citizens involved in the design of SI / Pension services/portal?
Format 0=Unknown/n.a;1=No;2=Yes
Other Metadata

Access

Field Value
Chapter GovTech Maturity
Variable Id govtech-socialportal-24.5
Definition Universal accessibility (omnichannel access)?
Format 0=Unknown/n.a;1=No;2=Yes
Other Metadata

Job Portal

Portal exists

Field Value
Chapter GovTech Maturity
Variable Id govtech-job-25
Definition Is there a Job portal?
Format 0=Unknown/n.a;1=No;2=Implementation in progress;3=Yes (in use)
Other Metadata

Services

Field Value
Chapter GovTech Maturity
Variable Id govtech-job-25.2
Definition Available online transactional Job portal services
Format 0=Unkown/n.a.;1=Registration + Search;2=R + S + Applications;3=R + S + A + Other
Other Metadata

Public sector opportunities

Field Value
Chapter GovTech Maturity
Variable Id govtech-job-25.3
Definition Inclusion of public sector positions in the Job portal?
Format 0=Unkown/n.a.;1=Separate Job Portal for public employees;2=Primary job portal is used for public employees as well
Other Metadata

Citizen engagement

Field Value
Chapter GovTech Maturity
Variable Id govtech-job-25.4
Definition Are citizens/employees involved in the design of services/portal?
Format 0=Unknown/n.a;1=No;2=Yes
Other Metadata

Access

Field Value
Chapter GovTech Maturity
Variable Id govtech-job-25.5
Definition Universal accessibility (omnichannel access)?
Format 0=Unknown/n.a;1=No;2=Yes
Other Metadata

Open Data Portal

Portal exists

Field Value
Chapter GovTech Maturity
Variable Id govtech-opendata-29
Definition Is there an Open Data portal?
Format 0=Unknown/n.a;1=No;2=Yes
Other Metadata

Update frequency

Field Value
Chapter GovTech Maturity
Variable Id govtech-opendata-29.2
Definition Update frequency of Open Data portal
Format 0=Unkown/n.a.;1=Annually 2=Quarterly / Monthly;3=Weekly / Daily
Other Metadata

Contents

Field Value
Chapter GovTech Maturity
Variable Id govtech-opendata-29.3
Definition Contents / maturity of Open Data portal
Format 0=Unkown/n.a.;1=Basic info / datasets;2=Comprehensive data catalog
Other Metadata

API updating

Field Value
Chapter GovTech Maturity
Variable Id govtech-opendata-29.4
Definition Is the portal dynamically updated (via APIs)?
Format 0=Unkown/n.a.;1=Yes (mostly manual);2=Yes (automated updates via APIs)
Other Metadata

Citizen Participation

Platforms exist

Field Value
Chapter GovTech Maturity
Variable Id govtech-particip-30
Definition Are there national platforms that allow citizens to participate in policy decision-making?
Format 0=Unknown/n.a;1=No;2=Yes
Other Metadata

Petitions

Field Value
Chapter GovTech Maturity
Variable Id govtech-particip-30.2
Definition Is it possible to submit petitions?
Format 0=Unknown/n.a;1=No;2=Yes (the same citizen participation portal for petitions as well);3=Yes (separate portal for petitions)
Other Metadata

Citizen engagement

Field Value
Chapter GovTech Maturity
Variable Id govtech-particip-30.3
Definition Can citizens / businesses participate in policy decision-making through this platform?
Format 0=Unknown/n.a;1=No;2=Yes
Other Metadata

Anonymous feedback

Field Value
Chapter GovTech Maturity
Variable Id govtech-particip-30.4
Definition Can citizens / businesses provide anonymous feedback?
Format 0=Unknown/n.a;1=No;2=Yes
Other Metadata

Access

Field Value
Chapter GovTech Maturity
Variable Id govtech-particip-30.5
Definition Universal accessibility (omnichannel access)?
Format 0=Unknown/n.a;1=No;2=Yes
Other Metadata

Transparency

Field Value
Chapter GovTech Maturity
Variable Id govtech-particip-30.6
Definition Are government's responses to citizens / businesses publicly available?
Format 0=Unknown/n.a;1=No;2=Yes (internal;not published); 3=Yes (public;published)
Other Metadata

Citizen Feedback

Feedback portals

Field Value
Chapter GovTech Maturity
Variable Id govtech-feedback-31
Definition Are there government platforms that allow citizens to provide feedback (e.g., complements, complaints, suggestions, info requests) on service delivery?
Format 0=Unknown/n.a;1=No;2=Yes
Other Metadata

Transparency

Field Value
Chapter GovTech Maturity
Variable Id govtech-feedback-31.2
Definition Does the government make the service standards (e.g., response times and procedures) available to the public?
Format 0=Unknown/n.a;1=No;2=Yes
Other Metadata

Inclusivity

Field Value
Chapter GovTech Maturity
Variable Id govtech-feedback-31.3
Definition Are these platforms universally accessible or provide support for users with disabilities (e.g., e-services, availability of voice commands)?
Format 0=Unknown/n.a;1=No;2=Yes
Other Metadata

AI functionality

Field Value
Chapter GovTech Maturity
Variable Id govtech-feedback-31.4
Definition Is there any advanced technology (e.g., chatbots or AI-enabled discussion forums) used to improve citizen engagement?
Format 0=Unknown/n.a;1=No;2=Yes
Other Metadata

Access

Field Value
Chapter GovTech Maturity
Variable Id govtech-feedback-31.5
Definition Universal accessibility (omnichannel access)?
Format 0=Unknown/n.a;1=No;2=Yes
Other Metadata

Government response

Field Value
Chapter GovTech Maturity
Variable Id govtech-feedback-31.6
Definition Does the Gov respond to citizen feedback? (how the Gov has updated their services in response to citizen feedback)
Format 0=Unknown/n.a;1=No;2=Yes (internal;not published); 3=Yes (public;published)
Other Metadata

GovTech Governance

Tech Governance body exists

Field Value
Chapter GovTech Maturity
Variable Id govtech-govtech-33
Definition Is there a government entity focused on GovTech (digital transformation, WoG, online services, etc.)?
Format 0=Unknown/n.a;1=No;2=Planned / In progress;3=Yes (Established)
Other Metadata WoG: Whole of Government

Coordinating body exists

Field Value
Chapter GovTech Maturity
Variable Id govtech-govtech-33.8
Definition Is there a Coordination Body (SC, Council) leading GovTech initiatives?
Format 0=Unknown/n.a;1=No;2=Yes
Other Metadata

Audit body exists

Field Value
Chapter GovTech Maturity
Variable Id govtech-govtech-33.9
Definition Is there an entity to monitor \& report Digital/GovTech spending for the whole government?
Format 0=Unknown/n.a;1=No;2=Yes
Other Metadata

Transparency

Field Value
Chapter GovTech Maturity
Variable Id govtech-govtech-33.1
Definition Publishing of the GovTech institution's annual progress report (results / spending)?
Format 0=Unknown/n.a;1=No;2=Yes (internal;not published); 3=Yes (public;published)
Other Metadata

Data Governance

Data governance body exists

Field Value
Chapter GovTech Maturity
Variable Id govtech-datagov-34
Definition Is there a dedicated government entity in charge of data governance or data management?
Format 0=Unknown/n.a;1=No;2= Planned / In progress;3=Yes (Established)
Other Metadata

Type of body

Field Value
Chapter GovTech Maturity
Variable Id govtech-datagov-34.4
Definition Type of Data Governance institution
Format 0=Unkown/n.a.;1=Part of another institution;2=Autonomous institution
Other Metadata

Arrangements

Field Value
Chapter GovTech Maturity
Variable Id govtech-datagov-34.5
Definition Data Governance implementation arrangements
Format 0=Unkown/n.a.;1=Holistic DG approach;2=Multilevel DG approach
Other Metadata Holistic approach: Central DG body supporting all entities; Multilevel DG approach: Central or Federal agency for guidelines. DG impl by each federal/state entity separately

Strategy

Field Value
Chapter GovTech Maturity
Variable Id govtech-datagov-34.6
Definition Is there a Data Governance strategy / policy?
Format 0=Unknown/n.a;1=No;2= Planned / In progress;3=Yes (Approved)
Other Metadata

Transparency

Field Value
Chapter GovTech Maturity
Variable Id govtech-datagov-34.7
Definition Publishing of the Data Governance institution's progress report (results/spending)?
Format 0=Unknown/n.a;1=No;2=Yes (internal;not published); 3=Yes (public;published)
Other Metadata

Digital Transformation Strategy

Strategy

Field Value
Chapter GovTech Maturity
Variable Id govtech-digitransform-35
Definition Is there a GovTech / Digital Transformation strategy?
Format 0=Unknown/n.a;1=No;2= Planned / In draft;3=Yes (old/to be updated);4=Yes (new/current)
Other Metadata

Whole of government approach

Field Value
Chapter GovTech Maturity
Variable Id govtech-digitransform-36
Definition Is there a whole-of-government approach to public sector digital transformation?
Format 0=Unknown/n.a;1=No;2= Planned / In draft;3=Yes (Institutionalized)
Other Metadata To select I-36=2, I-2, I-3, I-4 should be 2 (EA, Interoperability, GSB in use)

Leadership

Field Value
Chapter GovTech Maturity
Variable Id govtech-digitransform-36.2
Definition Is there a Ministry / Dept leading the public sector digital transformation / cultural change / WoG approach?
Format 0=Unknown/n.a;1=No;2=Yes
Other Metadata

Cross-government forum

Field Value
Chapter GovTech Maturity
Variable Id govtech-digitransform-36.3
Definition Is there a cross government forum where strategic WoG topics (digital, data, technology, capacity) can be addressed by senior digital officials across government?
Format 0=Unknown/n.a;1=No;2=Yes
Other Metadata

Transparency

Field Value
Chapter GovTech Maturity
Variable Id govtech-digitransform-36.4
Definition Publishing of the progress in WoG approach / digital transformation (results, spending)?
Format 0=Unknown/n.a;1=No;2=Yes (internal;not published); 3=Yes (public;published)
Other Metadata

Right to Information

Legislation exists

Field Value
Chapter GovTech Maturity
Variable Id govtech-rti-37
Definition Are there RTI Laws to make data/info available to the public online or digitally?
Format 0=Unknown/n.a;1=No;2=Draft / Consultations in progress;3=Yes (Effective)
Other Metadata

Monitoring

Field Value
Chapter GovTech Maturity
Variable Id govtech-rti-37.3
Definition Is there an entity monitoring implementation/compliance?
Format 0=Unknown/n.a;1=No;2=Yes
Other Metadata

RTI transparency

Field Value
Chapter GovTech Maturity
Variable Id govtech-rti-37.4
Definition Publishing of the progress in implementing RTI laws (RTI requests received, granted, etc.)?
Format 0=Unknown/n.a;1=No;2=Yes (internal;not published); 3=Yes (public;published)
Other Metadata

Data Protection

Legislation exists

Field Value
Chapter GovTech Maturity
Variable Id govtech-dataprotect-38
Definition Is there a Data Protection / Privacy law?
Format 0=Unknown/n.a;1=No;2=Draft / Consultations in progress;3=Yes (Effective)
Other Metadata

Monitoring

Field Value
Chapter GovTech Maturity
Variable Id govtech-dataprotect-38.4
Definition Is there an entity monitoring implementation/compliance?
Format 0=Unknown/n.a;1=No;2=Yes
Other Metadata

Transparency

Field Value
Chapter GovTech Maturity
Variable Id govtech-dataprotect-38.5
Definition Publishing of the data protection/privacy complaints and feedback?
Format 0=Unknown/n.a;1=No;2=Yes (internal;not published); 3=Yes (public;published)
Other Metadata

DPA exists

Field Value
Chapter GovTech Maturity
Variable Id govtech-dataprotect-39
Definition Is there a Data Protection Authority?
Format 0=Unknown/n.a;1=No;2=Not established yet (visible in law);3=Yes
Other Metadata

DPA transparency

Field Value
Chapter GovTech Maturity
Variable Id govtech-dataprotect-39.4
Definition Publishing of the Data Protection Authority performance/results?
Format 0=Unknown/n.a;1=No;2=Yes (internal;not published); 3=Yes (public;published)
Other Metadata

Digital Skills

Strategy

Field Value
Chapter GovTech Maturity
Variable Id govtech-skills-45
Definition Is there a government strategy / program to improve digital skills in the public sector?
Format 0=Unknown/n.a;1=No;2=Yes (Only strategy or program);3=Yes (Both strategy and program)
Other Metadata

Focus areas

Field Value
Chapter GovTech Maturity
Variable Id govtech-skills-45.4
Definition Focus areas of the DS strategy
Format 0=Unkown/n.a.;1=Basic Digital Skills;2=Basic DS + Data Literacy;3=Advanced DS + DL
Other Metadata

Programme

Field Value
Chapter GovTech Maturity
Variable Id govtech-skills-45.5
Definition Is there a DS program?
Format 0=Unknown/n.a;1=No;2=Yes
Other Metadata

Programme

Field Value
Chapter GovTech Maturity
Variable Id govtech-skills-45.5
Definition If Yes > Type of primary DS program(s)
Format 0=Unkown/n.a.;1=Academic program;2=Public sector program;3=CSO/Private program
Other Metadata

Programme

Field Value
Chapter GovTech Maturity
Variable Id govtech-skills-45.5
Definition If Yes > DS program mandatory for new public employees?
Format 0=Unkown/n.a.;1=Not mandatory;2=Mandatory
Other Metadata

Citizens and schools

Field Value
Chapter GovTech Maturity
Variable Id govtech-skills-45.6
Definition Are there digital skills programs offered by governments for citizens/schools?
Format 0=Unknown/n.a;1=No;2=Yes (fee-based programs);3=Yes (freely available programs)
Other Metadata

Transparency

Field Value
Chapter GovTech Maturity
Variable Id govtech-skills-45.7
Definition Publishing of the results/progress in DS programs?
Format 0=Unknown/n.a;1=No;2=Yes (internal;not published); 3=Yes (public;published)
Other Metadata

Public Sector Innovation

Strategy

Field Value
Chapter GovTech Maturity
Variable Id govtech-publicinnov-46
Definition Is there a strategy and/or program to improve public sector innovation?
Format 0=Unknown/n.a;1=No;2=Yes (Only strategy or program);3=Yes (Both strategy and program)
Other Metadata

Programme

Field Value
Chapter GovTech Maturity
Variable Id govtech-publicinnov-46.4
Definition Is there a PSI program?
Format 0=Unknown/n.a;1=No;2=Yes
Other Metadata

Programme

Field Value
Chapter GovTech Maturity
Variable Id govtech-publicinnov-46.4
Definition If Yes > Type of primary PSI program(s)
Format 0=Unkown/n.a.;1=Academic program;2=Public sector program;3=CSO/Private program
Other Metadata

Programme

Field Value
Chapter GovTech Maturity
Variable Id govtech-publicinnov-46.4
Definition If Yes > PSI program mandatory for new public employees?
Format 0=Unkown/n.a.;1=Not mandatory;2=Mandatory
Other Metadata

Transparency

Field Value
Chapter GovTech Maturity
Variable Id govtech-publicinnov-46.5
Definition Publishing of the results/progress in PSI programs?
Format 0=Unknown/n.a;1=No;2=Yes (internal;not published); 3=Yes (public;published)
Other Metadata

Leadership

Field Value
Chapter GovTech Maturity
Variable Id govtech-publicinnov-47
Definition Is there a government entity focused on public sector innovation?
Format 0=Unknown/n.a;1=No;2=Planned / In progress;3=Yes (Established)
Other Metadata

Focus areas

Field Value
Chapter GovTech Maturity
Variable Id govtech-publicinnov-47.4
Definition Focus areas of PSI institution (Innovation Lab)
Format 0=Unkown/n.a.;1=Digital Skills;2=PS Innovation;3=Digital Skills + PS Innovation;4=Other
Other Metadata

Public-private collaboration

Field Value
Chapter GovTech Maturity
Variable Id govtech-publicinnov-47.5
Definition Is there any collaboration on PSI with the private sector?
Format 0=Unknown/n.a;1=No;2=Yes
Other Metadata

Public-private collaboration

Field Value
Chapter GovTech Maturity
Variable Id govtech-publicinnov-47.5
Definition If Yes > Is there any financial support/incentive for private GovTech entities
Format 0=Unknown/n.a;1=No;2=Yes
Other Metadata

Transparency

Field Value
Chapter GovTech Maturity
Variable Id govtech-publicinnov-47.6
Definition Publishing the PSI institution annual performance/results?
Format 0=Unknown/n.a;1=No;2=Yes (internal;not published); 3=Yes (public;published)
Other Metadata

Startup Support

Policy

Field Value
Chapter GovTech Maturity
Variable Id govtech-startup-48
Definition Is there a government policy to support GovTech startups and private sector investments?
Format 0=Unknown/n.a;1=No;2=Yes
Other Metadata

Financing

Field Value
Chapter GovTech Maturity
Variable Id govtech-startup-48.4
Definition Does the Government provide financing to startups/SMEs for innovation?
Format 0=Unknown/n.a;1=No;2=Yes
Other Metadata

Online services

Field Value
Chapter GovTech Maturity
Variable Id govtech-startup-48.5
Definition Capacity of Government to deliver online services via PPPs
Format 0=Unknown/n.a;1=No PPP for online services 2=Yes;PPP arrangements exist for online service delivery
Other Metadata

SME support

Field Value
Chapter GovTech Maturity
Variable Id govtech-startup-48.6
Definition Is there a procurement policy aimed at prioritizing bids from startups/SMEs? (e.g., having a quota for SMEs)
Format 0=Unknown/n.a;1=No;2=Yes
Other Metadata

Transparency

Field Value
Chapter GovTech Maturity
Variable Id govtech-startup-48.7
Definition Publishing of the results/progress in supporting startups/SMEs for innovation?
Format 0=Unknown/n.a;1=No;2=Yes (internal;not published); 3=Yes (public;published)
Other Metadata